The affected journey
Sign-in, search, cart, subscription or form: the team knows which monitored business path needs attention.
Email alerts
Connect an alert to a critical business journey
Naosaki monitors multi-step web journeys and informs the relevant users by email when a journey is reported as failed. The team can then focus on the affected business path and its possible impact.
Business context
Three anchors that make an alert actionable
Framing does not start with a tool. It starts with the journey to protect and the consequence of its disruption.
The expected outcome
The journey is framed around a starting point and an observable outcome, defined with business and operations teams.
The impact to assess
The alert can be connected to the possible impact: a blocked order, inaccessible account or interrupted application.
Starting point
Frame the journey before discussing alerts
A sign-in journey and a subscription journey do not share the same steps, final outcome or impact. The assessment clarifies what should be observed and who needs to be informed.
Prepare these three answers
- 01Where does the journey start?
- 02What final outcome should be observed?
- 03What is the impact if that outcome is not reached?
Frequently asked questions
Which alert channel does Naosaki use?
Naosaki informs the relevant users by email when a monitored journey is reported as failed.
Does an alert automatically identify the cause of a problem?
No. It reports the failure observed on the journey. Analysing its cause remains the responsibility of the relevant team.
How should we define a useful journey to monitor?
Start with an initial step, an observable final outcome and the business impact of a failure. These three elements frame an initial assessment.
Does Naosaki promise one universal alerting delay?
No. Monitoring must be framed around the journey, its constraints and the organisation's needs. No universal delay is publicly promised.
Which journey cannot wait for a user report?
Tell us its starting point, expected final outcome and the impact of a failure. We will assess the appropriate monitoring scope with you.